Comments, Complaints, Compliments

The Bellefontaine Neighbors Police Department prides itself on providing high quality police services that are driven by community input. We welcome all types of feedback, including comments, complaints, and compliments. For information to be acted upon in a timely and appropriate manner, we ask that you be as clear, concise, and specific as possible when providing us information. Furthermore, we accept all information any time it is presented to us, even when you wish to remain anonymous. The police department provides the community an avenue to provide feedback to the department on several different levels. All feedback can be reported through such avenues as police dispatch, the police business office (314) 867-0080, fax (314) 867-0214, and email at bnpdfeedback@cityofbn.com.

Comments

Your police department focuses on maintaining a constant state of self-improvement to stay engaged with effective and efficient police services. We work at the direction of the community. Do you have a suggestion or recommendation? Do you have an observation that needs our attention? Do you need information? This is your opportunity to shape the services of your police department. The Comment Form can be found here.

Complaints

General Complaints. General complaints include matters that you feel require police department intervention, such as issues in your neighborhood. These types of complaints are meant to make notification to your police department so that we can engage you and help you resolve your problem through the most effective means possible.

Police Service Complaints. Police service complaints consist of issues that involve the appearance of police action or inaction where an expected level of service was not met with your satisfaction. This would include complaints regarding police department practices or specific employees of your police department. A large part of responsible policing involves that we act in a manner that is consistent with our values as a police department and behaviors representative of community expectations. To maintain a strong bond of trust between the community and your police department, we encourage everyone to share with us information that resembles performance that counters those ideals.

The Complaint Form can be found here. This form also includes information on how complaints are investigated, the complaint review procedure, and the disposition of complaints for both general and police service complaints. 

Compliments

It is important that your police department receives positive reinforcement on services that we perform exceptionally well. Compliments are an opportunity for you to recognize the efforts of your police department so that we maintain popular community services well into the future. It is also your opportunity to commend the exceptional performance of those individuals and groups of people in your police department who have made a positive impact on your life or the life of another. The Compliment Form can be found here.